How Can We Help?

Working with Consulting Services and Requesting CustomizationsWorking with Consulting Services and Requesting Customizations

A Partnership for Success

Consulting Services is a key resource in the launch and growth of your repository. They are there to provide you and your team with unlimited training, collection planning and support, and the practical day-to-day tools to achieve your vision for your institutional repository. Consulting Services has extensive knowledge of the Digital Commons platform and best practices to help with matters both technical and non-technical.

A Dedicated Consultant

As a subscriber, you work with a dedicated consultant who gets to know the long-term needs and goals for your site and what makes it unique. Each consultant is part of a smaller team within Consulting Services who will be familiar with your repository and can assist if your regular consultant is unavailable for any reason.

When to Contact Your Consultant

For anything! Your consultant is your resource for any questions or assistance you may need for your repository. Your consultant can offer trainings for yourself as well as others on your team, and they are available to help with:

Site organization
Best practices for setting up new collections
Design needs for journals or events
Customizing collections, metadata, and submission workflows
Visual enhancements such as slideshows and plug-ins
Technical changes that may not be available via administrator configurations
A wide variety of other IR tasks, projects, and resources

In other words, your consultant is there to help, so don’t hesitate to reach out!

Request Help with Customizations or External Add-Ons

Digital Commons supports many types of customizations that Consulting Services is able to set up for you.

Just a few examples of customizations include custom buttons, changing default citation styles, or adding a custom static information page to your site. To request a customization, please contact your consultant to ask about the options for your desired change or to request examples of similar customizations on other sites.

In addition, Consulting Services is able to help include a growing list of add-ons on your site. If your institution subscribes to third-party services that enable flippy pages, timelines, commenting, etc., we might be able to embed their features into your Digital Commons. Please browse our current list of supported add-ons below for examples.

List of Supported Add-Ons (click to expand)

AddToAny - Embed share icons in introductory text

Adobe InDesign Publish Online - Embedded publication flip page viewer

Altmetric - Altmetric standard and donut badges

AnyFlip - Embedded publication flip page viewer

Apple Podcasts - Embed an Apple Podcast episode on an article page

ArcGIS Map - Embedded interactive map widget

Calameo - Embedded publication flip page viewer

Caspio Search - Embeds a Caspio database search box

CiteScore Badge - Embeds a Scopus CiteScore badge to a journal

Constant Contact - Embedded email sign up form

Cookie Consent - Notifies users if a site uses cookies

CORE Recommender - Recommends similar items on the DC site and CORE

Dimensions Badge - Provides citations tracked by Dimensions

Countdown - Countdown timer widget

Disqus - Comments Widget

Embed.ly custom implementation - Stream videos from the thumbnail view in a book gallery

Ensemble - Hosted provider of audio and video files

Facebook Widget - Adds a Facebook link/snapshot to the sidebar

FlippingBook - Embedded publication flip page viewer

FlipSnack - Embedded publication flip page viewer

FlowPaper - Embedded publication flip page viewer

Google Docs - Embedded Google document for static HTML pages

Google Forms - Embedded forms and surveys from Google

Google My Maps - Embedded custom Google maps

Google Slides - Embedded Google slideshow viewer

Google Tag Manager - Allows for custom management of GA

Google Translate Widget - Translation widget for sidebar or intro text

HathiTrust Embed Viewer - Embedded publication flip page viewer

Heap Analytics - Alternative analytics/tracking service

Helix Media Library - Hosted streaming audio and video

Hotjar - Suite of services for tracking users and gathering feedback

Instagram Embed - Publication-level embeddable images from Instagram

Intense Debate Comments Widget - Comments widget

Internet Archive BookReader - Embedded publication flip page viewer

Internet Archive Playlist - Embedded streaming audio playlists

Internet Archive Video Player - Embedded streaming video player

Kaltura - Embedded streaming media player

LibChat Widget - Embedded LibChat Widget to communicate with librarians

LibGuide Gallery Box - Embedded slideshow/content carousel

LIbGuides & LibSurveys Forms - Embedded forms and surveys from LibGuides and LibSurveys

LibraryH3lp - Ask Us! widget to communicate with librarians

Localist - Embedded calendar

MachForm - Embedded forms and surveys from Machform

MailerLite sign up form - Embedded form for external email announcement service Mailerlite

Matomo - Analytics alternative to Google

Microsoft Forms - Embedded forms

Mediasite - Hosted provider of audio, video, and interactive media

MindManager - Embedded visual idea maps for static HTML pages or introductory text (requires flash)

MyHistro - Embedded timeline of historical information, images, and geolocation data for article information pages

NJVID aka illumira - Embedded video player

Nxtbook - Embedded publication flip page viewer

PayPal - Paypal/donate widget for sidebars and static HTML pages

Piktochart Infographics - Embeddable infographics

Piwik - Opensource tracking code for analytics

Scopus Badge - Embedded badge that shows number of Scopus citations

Sched.org - Interactive calendar, programs and schedules for static HTML pages

SeligoAI - Analytics software

Share Your Paper - Embedded page and field for DOI entry to check publisher policy

StatCounter - Embedded widget to track traffic on a web page

StoryMap - Embedded digital timelines synced with dynamic mapping

Survey script - Custom script created by university to track and survey visitors

Tableau Public - Embeddable Data Visualization Tool

TechSmith Relay - Hosted multimedia content provider

The Conversation's republishing attribution page counter - Track republishing of content from The Conversation website

Timeline JS - Embedded digital timelines

TWIPLA Visitor Analytics Tracking - Additional analytics tracking

VidGrid - Embedded video player

Virtual Paper - Embedded flip page reader (requires flash)

VoiceThread - Embedded video player

WarpWire - Embedded video player

YuJa - Embedded video player

Zoho and Wufoo - Embedded forms for static HTML pages

If an add-on you would like to include is not listed above, please contact your consultant and provide your embed code for the add-on. They will arrange for a quick evaluation by our tech team and, once the add-on is approved, your consultant will apply the code to your site in the appropriate location(s). Please note that add-on performance is dependent on the current offerings and availability of each third-party service.

Hundreds of other embed options are supported on article information pages without customization via our Streaming Media field, which Consulting Services can add to the submit form upon request.

How to Reach Consulting Services

Email: See our Contact Us page for support email addresses. When you email us, your message is routed to your consultant and their team.

Phone: Call the direct phone number shown in your consultant’s email signature. Or call 510-665-1200, option 2.

Consulting Services is available by phone weekdays, 6:30 a.m.–7:30 p.m. Pacific Time.