How Can We Help?
Working with Consulting Services and Requesting CustomizationsWorking with Consulting Services and Requesting Customizations
A Partnership for Success
Consulting Services is a key resource in the launch and growth of your repository. They are there to provide you and your team with unlimited training, collection planning and support, and the practical day-to-day tools to achieve your vision for your institutional repository. Consulting Services has extensive knowledge of the Digital Commons platform and best practices to help with matters both technical and non-technical.
A Dedicated Consultant
As a subscriber, you work with a dedicated consultant who gets to know the long-term needs and goals for your site and what makes it unique. Each consultant is part of a smaller team within Consulting Services who will be familiar with your repository and can assist if your regular consultant is unavailable for any reason.
When to Contact Your Consultant
For anything! Your consultant is your resource for any questions or assistance you may need for your repository. Your consultant can offer trainings for yourself as well as others on your team, and they are available to help with:
- Site organization
- Best practices for setting up new collections
- Design needs for journals or events
- Customizing collections, metadata, and submission workflows
- Visual enhancements such as slideshows and plug-ins
- Technical changes that may not be available via administrator configurations
- A wide variety of other IR tasks, projects, and resources
In other words, your consultant is there to help, so don’t hesitate to reach out!
Request Help with Customizations or External Add-Ons
Digital Commons supports many types of customizations that Consulting Services is able to set up for you.
Just a few examples of customizations include custom buttons, changing default citation styles, or adding a custom static information page to your site. To request a customization, please contact your consultant to ask about the options for your desired change or to request examples of similar customizations on other sites.
In addition, Consulting Services is able to help include a growing list of add-ons on your site. If your institution subscribes to third-party services that enable flippy pages, timelines, commenting, etc., we might be able to embed their features into your Digital Commons. Please browse our current list of supported add-ons below for examples.
List of Supported Add-Ons (click to expand)
AddToAny - Embed share icons in introductory text
Adobe InDesign Publish Online - Embedded publication flip page viewer
Altmetric - Altmetric standard and donut badges
AnyFlip - Embedded publication flip page viewer
Apple Podcasts - Embed an Apple Podcast episode on an article page
ArcGIS Map - Embedded interactive map widget
Calameo - Embedded publication flip page viewer
Caspio Search - Embeds a Caspio database search box
CiteScore Badge - Embeds a Scopus CiteScore badge to a journal
Constant Contact - Embedded email sign up form
Cookie Consent - Notifies users if a site uses cookies
CORE Recommender - Recommends similar items on the DC site and CORE
Dimensions Badge - Provides citations tracked by Dimensions
Countdown - Countdown timer widget
Disqus - Comments Widget
Embed.ly custom implementation - Stream videos from the thumbnail view in a book gallery
Ensemble - Hosted provider of audio and video files
Facebook Widget - Adds a Facebook link/snapshot to the sidebar
FlippingBook - Embedded publication flip page viewer
FlipSnack - Embedded publication flip page viewer
FlowPaper - Embedded publication flip page viewer
Google Docs - Embedded Google document for static HTML pages
Google Forms - Embedded forms and surveys from Google
Google My Maps - Embedded custom Google maps
Google Slides - Embedded Google slideshow viewer
Google Tag Manager - Allows for custom management of GA
Google Translate Widget - Translation widget for sidebar or intro text
HathiTrust Embed Viewer - Embedded publication flip page viewer
Heap Analytics - Alternative analytics/tracking service
Helix Media Library - Hosted streaming audio and video
Hotjar - Suite of services for tracking users and gathering feedback
Instagram Embed - Publication-level embeddable images from Instagram
Intense Debate Comments Widget - Comments widget
Internet Archive BookReader - Embedded publication flip page viewer
Internet Archive Playlist - Embedded streaming audio playlists
Internet Archive Video Player - Embedded streaming video player
Kaltura - Embedded streaming media player
LibChat Widget - Embedded LibChat Widget to communicate with librarians
LibGuide Gallery Box - Embedded slideshow/content carousel
LIbGuides & LibSurveys Forms - Embedded forms and surveys from LibGuides and LibSurveys
LibraryH3lp - Ask Us! widget to communicate with librarians
Localist - Embedded calendar
MachForm - Embedded forms and surveys from Machform
MailerLite sign up form - Embedded form for external email announcement service Mailerlite
Matomo - Analytics alternative to Google
Microsoft Forms - Embedded forms
Mediasite - Hosted provider of audio, video, and interactive media
MindManager - Embedded visual idea maps for static HTML pages or introductory text (requires flash)
MyHistro - Embedded timeline of historical information, images, and geolocation data for article information pages
NJVID aka illumira - Embedded video player
Nxtbook - Embedded publication flip page viewer
PayPal - Paypal/donate widget for sidebars and static HTML pages
Piktochart Infographics - Embeddable infographics
Piwik - Opensource tracking code for analytics
Scopus Badge - Embedded badge that shows number of Scopus citations
Sched.org - Interactive calendar, programs and schedules for static HTML pages
SeligoAI - Analytics software
Share Your Paper - Embedded page and field for DOI entry to check publisher policy
StatCounter - Embedded widget to track traffic on a web page
StoryMap - Embedded digital timelines synced with dynamic mapping
Survey script - Custom script created by university to track and survey visitors
Tableau Public - Embeddable Data Visualization Tool
TechSmith Relay - Hosted multimedia content provider
The Conversation's republishing attribution page counter - Track republishing of content from The Conversation website
Timeline JS - Embedded digital timelines
TWIPLA Visitor Analytics Tracking - Additional analytics tracking
VidGrid - Embedded video player
Virtual Paper - Embedded flip page reader (requires flash)
VoiceThread - Embedded video player
WarpWire - Embedded video player
YuJa - Embedded video player
Zoho and Wufoo - Embedded forms for static HTML pages
If an add-on you would like to include is not listed above, please contact your consultant and provide your embed code for the add-on. They will arrange for a quick evaluation by our tech team and, once the add-on is approved, your consultant will apply the code to your site in the appropriate location(s). Please note that add-on performance is dependent on the current offerings and availability of each third-party service.
Hundreds of other embed options are supported on article information pages without customization via our Streaming Media field, which Consulting Services can add to the submit form upon request.
How to Reach Consulting Services
Email: See our Contact Us page for support email addresses. When you email us, your message is routed to your consultant and their team.
Phone: Call the direct phone number shown in your consultant’s email signature. Or call 510-665-1200, option 2.
Consulting Services is available by phone weekdays, 6:30 a.m.–7:30 p.m. Pacific Time.